Terms and conditions.
Ordering
If you wish to place an order or to talk over an idea you may have please get in touch with us.
Call Ben on 07976613985 or drop us an email and we can call you back at a time to suit you and discuss the options.
If you have seen something you like but need it a different size, style or finish we can help. If possible get an image, drawing or photo that we can use as a starting point, then our in house team can develop the idea for you. Virtually anything is possible!
We will work up a design and then give you a price.
All quotations for work are valid for a period of 30 days.
All quotations are given and all orders are accepted on the terms and conditions communicated here. All orders/instructions given by the client shall be deemed to be made subject to these terms and conditions.
Measuring Up
It is very important that the space where the commissioned furniture is going to go is carefully measured, as well as the access route to it – Narrow doorways, staircases and tight corners can make it impossible to deliver pieces if these issues have not been factored in to the design process – we can generally design commissions in such a way that they can be made and delivered in pieces and assembled easily in situ, if there are access and or/weight restrictions. We urge you to check these details carefully in advance of placing any order since we cannot issue refunds if we deliver the items and we cannot transport them where they need to be, or that they do not fit.
Other factors also need bearing in mind eg skirting boards, window sills, uneven walls/ceilings/floors etc… We are always happy to help you through the measuring up process in any way we can, but we cannot take ultimate, overall responsibility for mistakes unless we are employed to carry out an on site survey. The prices for surveys depend on location, when they need to be carried out, if we have any employees in the area etc… we endeavour to carry out all our work as cost effectively as possible and to give all parties peace of mind.
Quality and Guarantees
Unless otherwise specified, all timber is reclaimed pine scaffolding board from local scaffolding yards which has been deemed no longer suitable for use on a building site because it has become weakened and therefore not safe for workmen to walk on. It would be sent to landfill if it could not be sold to companies like us, so it is a really eco-friendly raw material in that sense.
Our wood has some character and soul to it, there is variation in the colour of the boards and some are lighter or a bit darker. All pieces are unique and will vary slightly in character and colour from the photographs online and even to the samples sent prior to production.
The boards have varying degrees of wear and tear from their years spent on building sites… they have unique character and we generally do not use a planer or saw the wood to remove the original salvaged patina on the wood and make the surface look perfect and square on all edges (unless specified). Clients’ furniture will contain some of the following characteristics… nail holes, saw marks, stains, paint, metal banding, rust stains (basically all the characteristics and evidence of being authentic reclaimed scaffolding board) and natural curves and bowing in the wood. We select and finish boards in a way conducive to their end use…….we sand boards to a high level to create functional smooth writing, dining, or seating surfaces whilst maintaining their original aged aesthetic as much as possible or supply almost as it comes from the yard where a fine finish is not so necessary. Therefore if the boards are to be used for shelves or cabinets which aren’t likely to be touched often we select more rugged planks and don’t finish them to the same level unless our clients request us to. We, of course, never use really badly damaged or bowed pieces which would affect an end products overall performance…
We will always select the boards that in our opinion are the most appropriate from our stock.
If its requested the above mentioned characteristics be included, exaggerated, removed or reduced we will do our best to meet the requirements.
We wash down the boards before we take them in to the workshop and then dry them out at high temperatures. This heat treatment serves two purposes – it kills any biological pathogens and it also dries out the wood so it is suitable for the production of cabinetry in domestic environments.
Our products are produced using natural material and may display various marks and characteristics such as knots, cracks, grain variation, colour variations etc. These are natural, and deemed by many, desirable features which demonstrate the individuality of the wood and will not affect the durability or performance of the furniture in any way. As each tree is unique, natural markings vary from tree to tree and board to board.
Our handmade furniture is unique, as such; colouring and grain patterns will vary from piece to piece, with no two pieces being exactly the same.
As mentioned above, wood is affected by heat and moisture. A hot dry environment will cause wood to shrink, whilst a damp environment will cause it to swell. Knots, cracks, drying shakes and movement are inherent characteristics of natural timber and are not considered a fault in the wood or our workmanship. We cannot be held responsible for movement in your furniture caused by exposure to extremes of temperature, such as next to a radiator or exposed to direct sunlight or by an unnaturally dry atmosphere caused by under-floor heating. Exposure to these changes may cause some shrinking and splitting – which we regret we cannot accept as reason for refund. We only use wood which has an acceptable moisture content for domestic furniture manufacture.
We cannot offer any guarantees or refunds for furniture that has been damaged due to exposure to sunlight or changes in temperature, furniture that has been dismantled, damaged in transit or warped due to uneven floors after the customer has taken receipt of the goods.
Care has been taken to ensure that all dimensions listed in our shop are as accurate as possible.
If furniture has been ordered at different times we cannot guarantee to match finishes.
Payment
Everything we do is bespoke – we do not manufacture anything in volume and hold very little stock.… All custom pieces under £1000 require payment in full up front before we provide specification drawings. For custom pieces over £1000 we can accept payment in two halves – a 50% deposit payment up front, and then a final 50% payment when we have completed your order and are ready to despatch. We accept credit cards via paypal, cash or bank transfers.
Cancellations
You have 3 business days to cancel your custom order and have your deposit returned.
Orders cancelled 3-7 business days after point of order will be subject to a 25% refund of the deposit placed.
Orders cancelled 8-21 business days after point of order will be subject to a 50% refund of the deposit placed.
Due to the bespoke nature of our business and because our furniture is made entirely to your specifications and not from stock, once this cancellation period has elapsed it will not be possible to cancel the order or return the furniture after delivery. Exchanges, replacements and refunds will of course be considered in the case of damage or faulty workmanship.
Returns
Wings furniture and interiors ltd is not eligible for return, refund or cancellation unless the delivered piece is faulty in anyway.
Changes
If changes are requested after the design is signed off and an order is placed there may be an additional charge applied depending on the circumstance. Delays may also result.
International Buyers
All international buyers are responsible for import sales taxes, duties and any legislation which might affect the importation.
Shipping
GENERAL
Our aim is to deliver as quickly as possible. We use regular, trusted couriers whenever possible and always try to deliver at a time to suit you. This includes early mornings, evenings and weekends where this is possible. If you accept a delivery date that you subsequently cannot meet, please let us know within 7 days or a re-delivery charge may apply. Please be aware that if you wish to amend your order that it may result in a delay. We would appreciate it if you would inform us of any problems with vehicle access or parking to ensure smooth delivery of your furniture.
INSURANCE
If you would like to purchase insurance at a small additional charge, please contact us and we’ll be happy to arrange it. Packages usually arrive with no problems, but losses and damage can happen. We cannot accept responsibility for goods that are delayed due to circumstances that are beyond our control (manufacture and transport strikes, bad weather etc). This is very rare but can happen occasionally and can interfere with our delivery schedule.
Wings is not responsible for delayed, lost, stolen, or damaged items if insurance is not purchased.
TRACKING
International shipping may not come with tracking. If you would like tracking for your package, at an additional charge, please contact me and we’ll be happy to arrange it.
SHIPPING ADDRESS
We will always ship to your address. If you would like your order to be shipped to a different address instead, please provide the correct address when placing your order.
COMBINED SHIPPING
We always combine shipping for multiple purchases. Please note that shipping costs for combined orders are estimates, and we always check for shipping and handling overcharges. If there are overcharges, they will be refunded to you via Paypal.
SHIPPING COSTS
Please keep in mind that shipping costs include packing/shipping materials, although when possible we use recycled materials.
OLD FURNITURE REMOVAL
If one of our regular couriers is delivering we are more than happy for clients to give them their old furniture. We work with a selection of local charities and clients’ old furniture can help raise funds for these.
Seller Information
Wings Furniture and interiors Ltd
Company Number – 9258730
Registered Office:
10 Silver street
Wells
BA51UN